Payment and Refund Policy

Last updated: 23 September 2026.

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all bookings and purchases made through the website operated by bylinevoxi for specialised training courses in live production decks and control rooms. These courses cover multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy governs payments for course fees, any associated materials, and related services provided to customers in the United Kingdom. It does not apply to in-person events or third-party services not directly offered by bylinevoxi.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Course fees are fixed at the time of booking, but bylinevoxi reserves the right to adjust prices for future sessions due to changes in operational costs. No hidden charges apply for standard enrolment, though optional add-ons such as extended access to recorded sessions or certification may incur separate fees disclosed before purchase. Customers are responsible for any currency conversion fees if paying from outside the UK.

Accepted Payment Methods, Payment Authorisation, and Payment Security

bylinevoxi accepts major credit and debit cards, bank transfers, and secure online payment gateways compliant with UK financial regulations. Payments are authorised immediately upon submission of booking details. All transactions are processed through encrypted systems meeting Payment Card Industry Data Security Standards to protect cardholder information. In the event of authorisation failure, the booking will not be confirmed, and customers will be notified via email to try an alternative method.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when bylinevoxi sends a confirmation email following successful payment and acceptance of the booking. This email details the course dates, access instructions, and terms. Until this confirmation is issued, no binding agreement exists, and any provisional reservations may be cancelled without penalty. Customers should review all details in the confirmation to ensure accuracy before the course begins.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, UK customers have a 14-day cooling-off period from the date of booking confirmation to cancel without reason, provided the course has not started. For digital content or services that begin within this period, cancellation rights may be lost if the customer consents to immediate access. Cancellations after the cooling-off period or once the course has commenced are subject to the refund eligibility rules below.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for cancellations within the 14-day period if no course access has been used. Exclusions include partial attendance, failure to meet technical requirements on the customer side, or changes in personal circumstances after the cooling-off period. Non-refundable items encompass any downloaded materials or certification fees once issued. Promotional or discounted bookings may have stricter eligibility criteria outlined at purchase.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must email [email protected] with their booking reference, full name, contact details, and a clear statement of the reason for cancellation. Requests should be submitted within the applicable period. bylinevoxi will acknowledge receipt within five working days and may request additional information such as proof of payment if needed to process the claim efficiently.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receiving a request, bylinevoxi will review it against the policy criteria within ten working days. Customers will be notified of approval or rejection via email, including reasons for any refusal. If approved, the refund will proceed; rejected requests can be appealed by providing further evidence within seven days of notification.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued to the original payment method used for the booking. Processing typically takes five to ten working days after approval, though bank transfer times may vary by provider. Customers should allow up to fourteen days for funds to appear in their account. If delays occur beyond this, contact [email protected] for status updates.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

These courses involve digital delivery of training materials and live sessions. Once access is granted or the course commences, refunds are generally unavailable even within the cooling-off period unless the customer explicitly opted out of immediate performance. Subscriptions for ongoing access follow monthly billing with 30-day notice for cancellation. Promotional offers are non-transferable and refunds are calculated on the discounted price paid.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In cases of failed payments, bookings remain unconfirmed until resolved. Duplicate charges will be investigated and refunded automatically upon detection. Chargebacks must be preceded by a direct request to bylinevoxi to allow resolution. Suspected fraudulent activity may lead to immediate cancellation and reporting to relevant authorities, with no refund issued until verification is complete.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy operates alongside rights under the Consumer Rights Act 2015 and UK GDPR. Nothing in this document excludes or limits statutory rights to remedies for faulty services or mis-sold courses. Customers retain rights to claim compensation for breaches of contract or data protection issues through the courts or alternative dispute resolution if informal resolution fails.

Contact Route, Policy Changes, and Last-Updated Date

For queries regarding this policy, contact bylinevoxi via the form on the Contacts page or by emailing [email protected]. This policy may be updated periodically to reflect legal changes, with the latest version always available on the website. The current version is dated 23 September 2026. Previous versions can be requested by contacting Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG or 01494 671234 for records.

Customers are encouraged to read this policy in full before booking to understand their rights and obligations fully. Practical application ensures fair treatment while complying with UK consumer protection laws, allowing informed decisions about course participation in live production training.